Inside the industry

http://www.forrester.com/FocusOnHC


- If you have to wait for hours to be seen;

- If your doctor doesn`t spent enough time with you;

- If you feel that your doctor doesn`t really listen to you;

- If your doctor pokes you and you say `ouch` AND s/he does it again

and again AND you go back for more - you are either masochistic or ...let`s say... naive .